Simplifying User Onboarding and Managing Data Migration for a Fitness App

Client:
Our esteemed client, a leading sports and fitness chain dedicated to offering top-notch health and fitness services. Their commitment to helping individuals achieve their health and fitness goals is evident through their array of programs and amenities.

Industry:
Sports and Fitness

Offering:
The client's offerings encompass:

• Personalized Mind-Body programs
• Access to expert personal trainers
• State-of-the-art fitness equipment
• Engaging group exercise programs

Challenges:

• Manual User Onboarding: The client grappled with the time-consuming process of manually onboarding new users, leading to customer frustration.
• Distributed Database Architecture Migration: Migrating data from the existing distributed database architecture to a centralized system presented significant technical hurdles.

Key Features:

• Face Detection and Biometric Authentication: The solution incorporated advanced facial recognition and biometric authentication to simplify the user onboarding process.
• Centralized Database Architecture: Transitioning to a centralized database architecture eliminated redundancy and improved user access.
• Data Migration and API Integration: Data migration was handled meticulously to ensure data quality, and APIs were developed for future migration.
• AI-Powered Onboarding and Personalization: An artificial intelligence system was integrated to recognize faces and provide personalized workout routines and fitness goals.

Solution:
The solution involved automating the user onboarding process and executing data migration with precision.

Benefits:

• 80% Onboarding Process Automation: Cubet's solution automated 80% of the onboarding process, allowing the client to focus on core activities and enhance customer support.
• Enhanced Customer Support: Streamlined onboarding freed up resources, enabling improved customer support and timely issue resolution.
• Improved Customer Loyalty and Accessibility: Customers could access facilities across Australia conveniently, fostering greater loyalty.
• User Progress Tracking and Personalized Planning: Users could track their fitness progress and receive tailored workout routines and dietary plans, enhancing their fitness experience.
   

Technology:

• Python
• iOS
• Android